Helpdesk Support
Job Description
Mumbai
2 Years
Vacancies - 4
Qualification - B.E, B.Tech, MCA
Key Responsibilities:
- Provide first-level technical support for software issues related to our hospitality tech solutions.
- Manage and resolve support tickets efficiently, ensuring timely follow-up and resolution.
- Conduct technical training for clients on our software applications and systems.
- Address service-related queries and troubleshoot issues to enhance client satisfaction.
- Document solutions and contribute to the knowledge base for continuous improvement.
- Collaborate with the IT team to enhance system performance and user experience.
Qualifications:
- Tech in any specialization.(Mandatory)
-0-2 years of experience in technical support or a related field, preferably in hospitality tech. - Basic understanding of operating systems and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently and collaboratively in a team environment.