Vacancies - 1

Qualification - BE, B.Tech, MCA

Job description

Responsibilities:

• Function as the customer’s primary offshore point of contact for all technical activities for some customers
• Maintain, monitor, and support the infrastructure environment and / or facilities.
• Define improvements for increased system reliability, performance, and capacity management.
• Support multiple systems or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
• Act as the technical liaison between customers, operations teams, engineers and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions support.
• Work together with Service Delivery Manager and / or Project Managers / or Delivery Team to ensure the highest level of customer satisfaction is maintained.
• Integrate solutions with other applications and platforms based on requirements.
• Develop new alerts and monitoring techniques based on requirements. Develop scripted solutions and drive automation.
• Lead or provide technical direction for the planning, designing, and execution of testing efforts.

Qualifications:

• 5 - 8 years’ experience in End User Desktop Support: Windows 7, 8.x, 10, MAC, Desktop applications, Microsoft Server and Infrastructure Services: Windows Server 2008, 2012, 2016, Active Directory, Networking, TCP/IP, IIS.

Mandatory Technical expertise in:

• Deployment and administration of Virtualization services as related to VMWare and Hyper-V.
• Windows Server and Desktop infrastructure, Active Directory services, Networking
• Design, configure, deploy, maintain and support Windows 2008, 2012, 2016 with VMware 5.0
• Email messaging with focus on Exchange, Office 365 admin center, and migration to Office 365 from disparate email systems.
• Nagios and other monitoring tools; Ansible and automation technologies
• Intune Support experience.

Nice to Have experience and / or certification in:

• Azure Cloud, AWS Cloud, Azure Networking, AWS Networking,
• Microsoft server technologies: MSSQL Server, Exchange, SharePoint, Dynamics CRM.
• Exposure on ServiceNow or any ticketing tool.
• Must be a team player and work collaboratively with other team members and external parties to support deadlines; ability to work independently as well
• Strong interpersonal communication skills and the ability to communicate with customers, vendors and partners, and across all levels
• Ability/flexibility for after-hours work and escalations in support of our 24x7xAlways operation
• Ability to adapt to the dynamic environments